Manager, Hospice
Manager, Hospice - Healthcare ClientJob Summary
Responsible for day-to-day management of the Hospice Program consistent with program mission, goals, policies, and approved budget. May assume responsibility for total program operation in the absence of the Director.
Essential Duties
1. Effectively manages financial and material resources to control costs and adhere to department budget.
2. Demonstrates effective management of human resources to maintain a staff of qualified, competent, and productive employees.
3. Accountable for demonstrating actions and behaviors that consistently contribute to the overall safety of patients (i.e. incident reporting, hazards, and infection control management, etc.).
4. Handles stressful situations in an even-tempered manner to avoid over-reacting and making irrational decisions.
5. Establishes job competencies and performance goals to provide employees with clear performance expectations.
6. Provides development opportunities for employees to enhance their technical, professional and leadership skills.
7. Actively participates in the self-evaluation process of performance management.
8. Conducts and participates in department meetings on a scheduled basis to summarize decisions and actions, ensure the assignment of responsibilities, establish follow-up activities, and ensure adherence to schedule.
9. Reviews standards and develops procedures and protocols to ensure compliance with regulatory requirements.
Qualifications
1. Ohio RN Licensure required.
2. Bachelor’s degree in nursing or related health care field required or obtained within 4 years of position.
3. CPR certification required.
4. Valid driver’s license. Proof of auto liability insurance.
5. Two years management experience required.
6. Two years experience in home health or hospice care.
7. Must be self directed and able to manage several projects at one time.
8. Strong strategic and critical thinking skills.
9. Goal oriented and visionary.
10. Must have a thorough understanding of current standards that drive nursing practice.
11. Effective communication skills and interpersonal skills.
Patient Centered Care & Behavioral Expectations
1. Living the Mission, Vision and Values:
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.